Job Details

Information Technology Architect, Wharton Computing and Instructional Technology
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Position Number: 5975009
Location: Philadelphia, PA
Position Type: Computing - Management/Director

Information Technology Architect, Wharton Computing and Instructional Technology

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Information Technology Architect, Wharton Computing and Instructional Technology

Job Profile Title
Information Technology Architect

Job Description Summary
Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu.

The Wharton School's central IT organization, Wharton Computing and Instructional Technology, works closely with the school's Faculty and Staff, as well as other university organizations in order to create, deliver and support products and services that will help Wharton advance its core mission successfully. Wharton Computing personnel strive to be collaborative, professional, and customer focused so that we can be the best partners possible for our customers.

Job Description

We are looking for a highly skilled and motivated IT Architect to work in this deeply collaborative team environment designing, implementing, and managing robust and sustainable IT systems and services that align with our organizational goals. The ideal candidate will bring expertise in IT project management, service management, systems administration, and endpoint management, coupled with hands-on experience in tools such as ServiceNow, Halo, or FreshDesk, and endpoint management platforms like Microsoft Intune, BigFix, or JAMF. Proficiency with Microsoft Active
Directory and familiarity with ITIL practices are essential for success in this role.
Key Responsibilities will include:

IT Project Management:

Plan, lead, and execute IT projects, ensuring alignment with organizational objectives, timelines, and budgets.
Collaborate with stakeholders to define requirements, scope, and deliverables for IT initiatives.
Manage risks, dependencies, and resources effectively to ensure project success.

Service Management:

Utilize ITSM tools like ServiceNow, Halo, or FreshDesk to oversee service request workflows, incident resolution, and change management.
Design and implement ITIL-aligned processes to enhance service delivery and user satisfaction.
Develop and monitor performance metrics, ensuring continuous improvement of IT services.

Systems Administration:

Administer and optimize enterprise systems, including HaloITSM, PaperCutMF, and FortiEMS, ensuring availability, scalability, and security.
Monitor system performance, troubleshoot issues, and implement updates to maintain operational excellence.
Create and enforce policies for access control, authentication, and data protection.

Endpoint Management:

Assist in the management of endpoint devices (desktops, laptops, mobile devices) using tools such as Microsoft Intune, BigFix, or JAMF, as well as Microsoft Group Policy.
Deploy and maintain endpoint configurations, automated patch policies, and ensure compliance with organizational standards.
Implement security best practices to safeguard endpoint devices against vulnerabilities.

IT Architecture and Strategy:

Design IT solutions that align with business goals and support scalability and innovation.
Identify opportunities for process improvements and technology upgrades to enhance efficiency.
Collaborate with cross-functional teams to ensure seamless integration of IT solutions.

ITIL Practices:

Apply ITIL frameworks to standardize and optimize IT service management processes.
Drive initiatives in incident management, problem management, and service improvement.
Foster a culture of operational excellence by promoting ITIL best practices such as Change Enablement throughout the organization

Qualifications:

A Bachelor's degree in Computer Science, Information Technology, or a related field, and 3-5 years of experience are required or equivalent combination of education and experience.

Essential:

Proven experience in IT project management, service management, systems administration, and endpoint management.
Hands-on experience in supporting/working with ITSM tools like ServiceNow, Halo, or FreshDesk.
Proficiency with Microsoft Active Directory and endpoint management tools such as Intune, BigFix, or JAMF.
Strong knowledge of ITIL frameworks and their application in IT service management.
Excellent analytical, problem-solving, and communication skills.

Preferred:

Hands-on experience in implementation/administration of ITSM tools like ServiceNow, Halo, or FreshDesk.
ITIL v4 certification
Familiarity with agile methodologies.
Experience in cloud environments (e.g., Azure, AWS) and virtualization platforms.
Strong understanding of enterprise security practices and compliance requirements.
Familiarity with JIRA or similar project management software.

Advanced certifications (e.g., ITIL, PMP, or relevant vendor certifications) are a plus.

Applicants must submit a cover letter. We encourage anyone valuing an inclusive and positive environment to apply for this position

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$74,476.00 - $110,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Huntsman-Hall/Information-Technology-Architect--Wharton-Computing-and-Instructional-Technology_JR00102261